A real work horse
Drummer 65
12/26/2020
This is a really well built machine with Plenty of helpful settings .
Originally posted on lg.com
Yes, I recommend this product
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Worst piece of CRAP
retiredfirefighter
12/13/2020
Ive had nothing but problems. Within months of purchasing it started to make a metal clanking noise while agitating. I had the clutch assembly replaced which never fixed it. Now a year later the agitator plate threads stripped. I have been without a washer for a week. Do not buy any LG washers
Originally posted on lg.com
No, I do not recommend this product
My experience with this LG product
Deborah1025
12/12/2020
This survey is quite timely since Ive recently made contact to LG on this product. I am very disappointed by the scummy particles left on my clothing from this machine. My husband took it apart to find an incredible buildup under the drum plate. For a machine thats only 2 years old used only for 2 retired people I am quite concerned about the quality of LG products going forward. I have read other people having this same experience and I now see its a discontinued product leaving me to believe the quality control of this machine failed.
Originally posted on lg.com
No, I do not recommend this product
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LOVE THIS WASHER
DAD11MRD
12/12/2020
I love my washer i was very worried about the new lower water level when washing this machine used plenty of water in wash. It has a large wash tub that is very deep. So if your short you will need a foot stool to reach the bottom of the tub while emptying washer. But i still LOVE it. I feel my clothes are very clean after washing.
Originally posted on lg.com
Yes, I recommend this product
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Large Capacity
JulieAnnaS
12/11/2020
This has been a great washer It has so much room and we love all the options. It has been dependable and very energy efficient.
Originally posted on lg.com
Yes, I recommend this product
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Big dog 55
12/11/2020
We got this washer on sale. We love it. Water bill is smaller than it used to be. Laundry is smelling fresh. We recommend it.
Originally posted on lg.com
Yes, I recommend this product
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Awesome Appliance
Twins i
12/11/2020
I brought mine maybe 3 Years ago and I am so Happy I did
Originally posted on lg.com
Yes, I recommend this product
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good size and good features
merlion
12/11/2020
I bought this washer over a year ago and it has work great so far.
Originally posted on lg.com
Yes, I recommend this product
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Broke every chance it got.
VegasLocal702
12/11/2020
I have never had to use a warranty that much for any product I have ever bought. The panel continuously gave out and luckily I bought the extended warranty. Even then it was a battle to get the panel fixed up to now what will be 3 times in the 3 years Ive bought it. The bottom also came out in the middle of a wash cycle. Not recommended.
Originally posted on lg.com
No, I do not recommend this product
residue
jorylin
12/5/2020
I have residue on my clothes and in the washer if using the delicate cycle
Originally posted on lg.com
No, I do not recommend this product
lousy at cleaning does not handle king size
Mojo57
11/23/2020
bought the ct1101cw four years ago it is now trash guess the 7200 wasnt much better since it is discontinued now.
Originally posted on lg.com
No, I do not recommend this product
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Recurring Problem see Bobby 2020
Jay P 2020
8/31/2020
We purchased Washer LG WT7200CW in March 2018 . The machine shakes uncontrollably and as a result the washer drive shaft see schematic broke see pic making the cost of the repair nearly as much as the value of the machine. We are finding it very difficult working with LG on a timely solution. Hoping the LGE Social Media Team can help?
Originally posted on lg.com
No, I do not recommend this product
Do not buy this product
Bobby 2020
8/10/2020
I purchased this washer in Feb 2019. On 9 Aug 2020 the top of the clutch and Bearing assembly broke off.
Originally posted on lg.com
No, I do not recommend this product
No cycle washes on hot except bedding
ECG6556
6/23/2020
The only cycle that I can get to wash on hot water is bedding. No other cycle will dispense hot water. Customer service representative hung up on me today they were absolutely RUDE
Originally posted on lg.com
No, I do not recommend this product
Too Difficult to Get Clean Clothes
eds63
5/25/2020
Have had this washer for 2-1/2 years. Very mediocre performance. I would rather have a traditional washer with an agitator and ability to select the water level. This LG washer uses the new auto sensing technology weighs your clothes decides amount of water and does not have an agitator. I find it difficult to use and the cleaning results are mixed at best. Especially when it comes to whites. Yes it has a huge tub but if youre short as others have said it will be a stretch reaching to the bottom to get the clothes and its a handsome machine with a nice glass top that lets you see whats going on inside the tub. And it is indeed very quiet and no spinning out of balance. But like all of these HE machines its more focused on minimal water usage than on actually getting your clothes clean. Im talking in particular about undergarments which easily get soiled and need extra good cleaning. So be prepared to spend a fair amount of time reading the instructions and then trying various cycle load-size combinations to get the right mix for cleaning your clothes. I find myself using heavy duty hot water temperature with extra water for a mid-size load of whites which incidentally takes 90 minutes. Im also skeptical that using this type of HE machine is any better for the environment because you end up having to use a very long cycle or multiple cycles in succession to get the results you want so wheres the water or energy savings? Bottom line it shouldnt be necessary to go through all of this just to wash your clothes.
Originally posted on lg.com
No, I do not recommend this product
This is why clothes smelled foul
Msammi
5/20/2020
We bought this under extended warranty less than 2.5 yrs ago from Best Buy. Clothes come out stinky There is brown residue goop stuck to clothes and during tub clean there was gobs and gobs of disgusting residue in the water. I have done 12-14 tub clean cycles with bleach or vinegar. Tech came first time did nothing. Second tech came and cleaned the top filter but it probably needs entire tub removed and inside walls cleaned. We have not been able to use it for weeks have 30 loads of laundry piled up and this is all in the middle of CoronaVirus so we cant take our laundry elsewhere.These photos were taken after 12-14 tub clean with Vinegar or Bleach cycles within the past week after the second technician came. I am at a loss for what to do at this point.
Originally posted on lg.com
No, I do not recommend this product
Bad design
Herfiman
4/24/2020
Takes way to long to wash and that would be o.k. if clothes come out clean.
Agitator try quit spinning in about the 11th month. Just a bed design.
Originally posted on lg.com
No, I do not recommend this product
Ida48
4/24/2020
My washer dispenses hot water or warm water and then switches to cold water ant than when the cycle starts washing the clothes the water is cold. Had a repair guy to check on it and he said the inlet valves are working. He said it is probably the control panel. I need to know what part I need to order the fix this issue.
Originally posted on lg.com
No, I do not recommend this product
ALopez
3/31/2020
Yes it uses less water but the cloths dont get washed right.
Originally posted on lg.com
No, I do not recommend this product
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Washer problems
MannyS4
3/30/2020
I was disappointed to have this less than 2 years and had to replace the computer board in the unit.
Originally posted on lg.com
No, I do not recommend this product
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Control Panel
Sue711
3/25/2020
Bought this machine two years ago and already need to replace the control panel. Does not clean clothes as well as I expect.
Originally posted on lg.com
No, I do not recommend this product
2.5 years old a complete failure
EJRU
3/21/2020
I bought this pair November 2017 used two times a week. The washing machine refused to drain after service technician found circuit board malfunctions requiring replacement. Retailer decided it was cheaper to replace than repair so I end up with an unmatched pair of machines and over a month of no clothes washing doring the coronavirus lockdown in NYS.
Originally posted on lg.com
No, I do not recommend this product
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Easy to Use - Perfect Features
MegJohn
3/5/2020
I bought this machine about 3 weeks ago and I cant wait to do laundry every day. It is so easy to use and cleans and spins every cycle perfectly.
Originally posted on lg.com
Yes, I recommend this product
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Geez... wonder why this model is discontinued
Mark is unhappy
2/29/2020
This washer leaked water since the day it was delivered. About every 3-5 loads the washer will leak approximately 1/4 to 1/2 cup of water onto the floor. The puddle is always in the same area... left front. Weve had 5 service calls - no fix yet. Getting ready to put in a warranty claim that its a lemon.
Originally posted on lg.com
No, I do not recommend this product
Love this washer
Petminder
2/25/2020
Ive owned it for awhile now and love this machine. Clothes come out super clean and bright. Highly recommend.
Originally posted on lg.com
Yes, I recommend this product
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takes forever to complete a load Slow to fill
pamohl
2/19/2020
We bought this machine in 2017 after having the exploding Samsung. Thought this washer was the answer. No I agree with other reviews of it leaving a white residue which I found if I program the cycle with the Water Plus feature this is much improved. The problem that for the first 30 seconds it fills robustly with water at the beginning of a cycle then you hear a mechanical click and the water changes to a trickle. Takes forever to fill and usually the IE error code is activated. Its not the filter so what could be causing this? Not a happy LG washer owner.
Originally posted on lg.com
No, I do not recommend this product
Does not get cloths clean and...
VBBB
1/30/2020
Normal cycle takes over an hour. I regret purchasing this big time. I should have bought a washer with an agitator.
Looks nice and thats about it.
Originally posted on lg.com
No, I do not recommend this product
Horrible
Hondodawg
1/7/2020
Simply doesnt clean clothes. Pretreated stains that used to come out now require 2-3 washes. We follow the recommendations I asked people in our area on the Nextdoor social media site. HE comments were overwhelming negative for all HE design washers without a central agitator. The most common recommendation was go back to central agitator. This design is a bust. Put the central agitator back.
Originally posted on lg.com
No, I do not recommend this product
Clothes not clean
Oot1330
12/31/2019
My kids wear a lot of dri fit clothes that I was by themselves. All the black sweatshirts and sweatpants come out with white residue. I often have to wash at least 2 times. These clothes arent even that dirty. I dont understand. I try to run empty cycle or use a cleaner nothing seems to work. Any ideas ?? Only like 2 years old but dont know how much longer I can take this.
Originally posted on lg.com
No, I do not recommend this product
Biggest Mistake Ever
DebJ1
12/27/2019
We have owned this washer for under two years. At first I thought maybe even though its a large capacity washer we were adding to many items. Nope it does it not clean our clothes I have actually put clothes in the washer and part of the load comes out dry and still dirty. Just resently I noticed a grinding sound when the washer is ending the cycle. Wonder what thats going to cost to fix. Thinking its time to scrap the washer and just buy a new one. Wont be a LG I can promise you that.
Originally posted on lg.com
No, I do not recommend this product
Best Washer EVER
Gym4fun
11/26/2019
My expectations have been surpassed by the design options and dependable functioning.
Originally posted on lg.com
Yes, I recommend this product
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Worst washer I ever owned.
amyl59
11/24/2019
Ive been buying washers for 40 years. This is my 3rd washer which I bought in summer 2018 its the worst washer Ive ever owned. When I wash towels or anything heavy it takes hours to get them done. I carefully put the wash in it ends up going off balance anyway. After calling the LG number for help I found out that when the washer goes off balance when on spin cycle it fills back up with water 3 times trying to balance on its own before stopping completely so you can adjust it yourself. We have been trying to figure out why our water bill has been so high for months now even having the water company come to check for any leaks in the water system which there were none. Now I finally found out why our water bill is so high its the washer running up the bill. Now I have to set timer so I can get to the washer before it starts filling up with water again. What a mess Im not happy. Is there any way I can resolve this problem?
Originally posted on lg.com
No, I do not recommend this product
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Very disappointed
Sidley
11/16/2019
Bought our LG washer from Best Buy on 2/18/18. The washer is not even 2 years old and the washer plate has completely disconnected. It actually floated in the washer tub when the washer wouldnt agitate. Called LG. A repairman can be sent out at a cost of $125 to walk through the door. Got this after our previous washer up and died after many many repairs.Very very disappointed.
Originally posted on lg.com
No, I do not recommend this product
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I love this washer
Zanjune
11/5/2019
I am so happy with this washer It has a large capacity drum that makes my laundry time cut in half. I also love the remote start I can program the washer to go on a few hours before I wake up and then put them in the dryer Absolute game changer....love it
Originally posted on lg.com
Yes, I recommend this product
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Piece of Junk
Mimi0626
10/22/2019
If I could give zero stars I would. My 5 month old washer died last week. Just wont even turn on. Best Buy is of no help. They are telling us they may be able to get a new motherboard what new washer needs a new motherboard in FIVE MONTHS? by mid-November at the earliest. If EVER. So now Im stuck with a washer thats not paid off and cannot even use. With no resolution from the retailer. Way to go LG
Originally posted on lg.com
No, I do not recommend this product
Serious drawbacks.
Brockenbrough
9/23/2019
We were very happy with the ease of use and performance of this washer but have encountered some serious drawbacks that will likely require us to purchase a different washer.
Pros:
- The controls are simple easy to use and highly customizable.
- The large capacity is great.
- The noise level is not too high.
Cons:
- Items with thin material may become bound in the bottom of the tub and damage.
- Bad smell.
Notes on the cons:
We were excited about the large capacity and the ability to wash large bedding and camping gear at home. However the first time we attempted to wash a camping sleeping bag the outer bag material slid between the tub and the agitator disc and became completely bound underneath the bottom of the tub. Removal of the agitator disc was required to free bound material and the material itself was damaged stretched fabric and a hole
Worst of all is the smell.
Mildew has been building up rapidly underneath the tub. We suspected this from the smell and confirmed it when removing the agitator disc due to the problem above.
Running the tub clean cycle multiple times with either vinegar or Clorox does not completely remove the smell but may reduce it for a short time. Also chunks of mildew end up all over the next load that is washed.
We use the washer several times a week and leave the lid of the washer open in the hope that the tub will dry.
We do not use Clorox in our regular clothes cycles but we did the same in our old washer without having a smell problem.
Unfortunately this problem has us exploring buying a new washer with the hopes that we can still return this one as a defective product. :
Originally posted on lg.com
No, I do not recommend this product
Love It But ....
DublinMare
9/14/2019
Im in a situation where I have my home but Im also renting a home because of a job change. I purchased 2 LG washers one for each house. I love the size of it and the great variety of washes. I am very pleased with wash quality. However heres my challenge. Both machines are not filling hot water on the hot wash. They did when I first installed them but now no hot water. Need to set up a service appointment :
Originally posted on lg.com
Yes, I recommend this product
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Can someone from LG HELP? Hello.....
BMister
8/22/2019
Bought this Machine 18 months ago and it is DEAD No Lights No Power No Buttons work... NOTHING Had a repair guy out and he told me that the PCB Display Assembly was bad and it would be an expensive fix. 18 months with only 3 people in the house... Expensive Washer Purchase for an 18 month run only
Originally posted on lg.com
No, I do not recommend this product
Adamsrpm
8/12/2019
I love the machine but am unhappy that after only 14 months of use the machine developed a squeak and Im told the drum springs need to be replaced. I bought an LG based on the high reliabilty of the LG brand.
Originally posted on lg.com
Yes, I recommend this product
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Cost saving tech
WallyW
8/9/2019
Purchased and installed a month ago to replace 11 yr. old Frigidaire frontloader. Wife hesitant at first but now loves all the great cost saving features and ease of operation of this stable toploader. I like when it tells my smartphone the cycle has completed. The no slam see-thru lid is a smart innovation. Recommend highly to others.
Originally posted on lg.com
Yes, I recommend this product
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Ok but not great
Eaglelax36
8/2/2019
I bought this washer in November of 2017 and within a few months I kept having a water flow error. Little did I know that there is a water inlet filter in which you have to frequently disconnect the water hoses to clean. I feel that there could be a better design. If you live on well water the inlet water filters tend to clog easily reducing water flow to the washer thus tripping an error code and causing the washer to stop washing. Secondly it is now August of 2018 and the water discharge pump has burned out costing me hundreds of dollar in repar costs. Of course we are outside the one year parts and labor warrant. LG needs to upgrade the water discharge pump I keep seeing this as a frequent problem with this brand of washer when doing research about the washer pump. I am not entirely happy with my purchase but at the moment but when it washes without issues it is a great washer.
Originally posted on lg.com
Yes, I recommend this product
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Clothes come out of washer WRINKLED
Hate Wrinkles
7/26/2019
I hate this machine everything comes out of the washing machine wrinkled. Even if I have the spin set on Low they are still wrinkled and are holding too much water for the dryer so I have to increase the spin.
I now have to iron most things including work out clothes and sweatshirts due to the heavy wrinkling. Very disappointed
Originally posted on lg.com
No, I do not recommend this product
unreliable
RBriggs7
7/23/2019
I bought this washer 2 years 1 month ago and the electronic board has died. It will cost almost as much as the washer to pay for the replacement part and installation.
Originally posted on lg.com
No, I do not recommend this product
Amazing capacity
3KidsBusyMom
6/27/2019
Ive had this washing machine for about two months and love it. It works well and has an amazing capacity. It handles everything from a load of beach towels for a family of five to a quick wash of a kiddos favorite shirt with ease. I know I havent even tapped into all its amazing features either. There is still more to learn. Love it
Originally posted on lg.com
Yes, I recommend this product
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Great Washer
Deb2121
6/24/2019
After having my Maytag Washer for 10 years I bought this new washer and I absolutely love it Its very user friendly and does a great job getting the cloths clean. We have a king size down comforter light weight and it washes it like a champ
Originally posted on lg.com
Yes, I recommend this product
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Great product
Norman92
6/13/2019
I have enjoyed the product its a great wash machine I had one before and thats why I decided to buy another
Originally posted on lg.com
Yes, I recommend this product
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Great washer
fostermedia
6/6/2019
Ive owned this washer for a couple of months and it has been worth every penny paid for it.
Originally posted on lg.com
Yes, I recommend this product
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Does Its Job
Zepned44
6/6/2019
Its a large washer and we got it for a good price with rebates. Weve used it for over 4 months now and it does its job well - cleans clothes nicely in all kinds of modes. One thing thats pretty funny is that if youre under 5 4 you will need a little stool to get all the clothes out of the bottom.
Originally posted on lg.com
Yes, I recommend this product
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Hirahh
5/8/2019
I bought this washer because it was highly recommended
Originally posted on lg.com
Yes, I recommend this product
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Ugh - We have a lemon
MYatta
5/4/2019
We checked out consumer reports before buying this washer last September Sept 2018 at Lowes. It had great ratings. As I mentioned we purchased this in September and it quit running at the end of January 2019 worked for 5 months and has been in our garage the last 3 months. Five service calls have been completed but no one has had success in repairing this machine. LG Lowes will not replace this washer at this point STILL. Good luck if you buy it.
Originally posted on lg.com
No, I do not recommend this product
